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物业保安巡逻时要把握哪些事项?

来源:http://www.jszhongtebao.com 发布时间:2018-06-28
1、保安在巡逻的过程当中一定要认真记录巡逻时所发现的情况,并且做好交接班的工作,夜班交接声音要小,交代事情或使用对讲机尽量降低音量,严禁大吵大闹,以免影响住户休息。
1, security in the process of patrolling must carefully record the situation found when patrolling, and do the work of the handover class, the night shift to the voice should be small, the presentation of things or the use of interphone as far as possible to reduce the volume, prohibit loud noise, so as not to affect the rest of the household.
2、要经常上、下楼巡查,特别是入住单元的门窗要做到每小时查看一次,同时包括下水管道、煤气管道的巡查,并在指定地点打点。
2, always go up and down the stairs, especially the doors and windows of the occupancy unit should be checked once per hour, at the same time, it includes the inspection of the sewer pipe, the gas pipeline and the point at the designated place.
3、巡逻的保安控制好车辆的正确停放,保障街道通畅及装修材料的正确堆放位置,密切配合门岗做好搬运工的管理及搬运期间的卫生跟进情况
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3. The patrol security guards control the correct parking of the vehicles, ensure the smooth street and the correct stacking position of the decoration materials, closely cooperate with the door guard to do well in the management and handling of the porters during the handling and handling of the porters.
4、注意自身仪容仪表以及言行举止,安保人员处理问题要讲究原则方法,服务态度要和蔼、不急不躁、以理服人,对业主的投诉及时处理,并向上级反映或书面汇报。
4, pay attention to the appearance of their own appearance and behavior, security personnel handling problems should pay attention to the principles and methods, service attitude should be kind, not impatient, reasonable, to deal with the owners' complaints in time, and report or report to the superior.
5、在巡逻的过程当中要熟记住户手册,熟悉小区环境,包括样板房、办公大楼、小区各个楼层的情况,如如住单元几户、装修单元几户、各单元门牌号码等情况要了如指掌
5, in the course of patrolling, we should be familiar with the household manual, familiar with the environment of the community, including the sample room, the office building, and the various floors of the District, such as the housing unit, the decoration unit, the unit number, and so on.
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